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Privacy Policy

1. Introduction

Jagman Ltd (“we”, “us”, “our”) is committed to protecting your privacy under UK GDPR. This policy outlines how we collect, use, store, and share your personal information when you access our website, request quotes, or use our Jaguar services.

2. Data Controller

Jagman Ltd
Platt Street, Platt Bridge, Wigan, Lancashire, WN2 5DA
Phone: 01942 861500 · Email: service@jagman.co.uk
Founded in 1996, providing over 25 years of Jaguar servicing, MOTs, diagnostics, repairs, and restorations

3. Personal Data We Collect

  • Enquiry forms: name, contact details (email & phone), vehicle model, service requirements

  • Communications: details provided via email, phone, or on-site visits

  • Website analytics: anonymised IPs, device/browser details, pages visited, session duration—collected via essential & performance cookies only

4. How We Use Your Data

We use your data to:

  • Provide quotes, schedule and deliver Jaguar services (MOTs, repairs, diagnostics, air-con servicing, engine work, bodywork)

  • Communicate booking confirmations, reminders, and follow-ups

  • Improve our website and services through anonymised analytics

  • Maintain financial, warranty, and compliance records

5. Legal Basis for Processing

  • Contractual necessity: to provide the service you request

  • Legitimate interests: to operate and enhance our business and website

  • Consent: where explicitly given for follow‑up or marketing communications

  • Legal obligation: for record‑keeping and audit compliance

6. Data Sharing

We do not sell or rent personal data. Data may be shared with:

  • Service providers (e.g. hosting, email platforms, diagnostics tools) acting as processors under agreement

  • Legal or regulatory authorities, if legally required

7. Cookies & Tracking

  • Essential cookies: required for forms and navigation

  • Performance cookies: anonymised Google Analytics tracking
    No advertising or profiling cookies are used

8. Data Retention

  • Service and enquiry records: retained for up to 7 years to comply with warranty and legal requirements

  • Analytics logs: regenerated and deleted after 24 months, aggregated analytics retained as needed

9. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, erase, restrict, or port your personal data

  • Withdraw consent or object to processing
    To exercise your rights, contact us at info above. You may also lodge a complaint with the ICO.

10. Security

We use SSL encryption, secure hosting, access controls, and staff training to protect your data. While no system is completely secure, we follow best-practice standards.

11. International Transfers

All personal data is processed and stored within the UK—no overseas transfers occur.

12. Policy Updates

We may update this policy occasionally—your continued website use implies acceptance. The Effective Date above reflects the latest version.

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